Practice Charter

As a patient you have the right to:

  • smiling_patientBe registered with a GP
  • Change doctor easily and quickly
  • Be offered a health check on joining the practice
  • Receive emergency care at any time through a GP
  • Receive health care on the basis of clinical need regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed, including any visits and alternatives, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicines prescribed
  • Be referred to a consultant acceptable to you when the GP thinks it necessary and be referred for a second opinion when you and the GP think it desirable
  • Have access to your medical records, subject to any limitation of the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training
  • Be given detailed information about local family doctor services through your Health Boards local directory
  • Receive a copy of the practice booklet, setting out the services provided
  • Receive a full and prompt reply to any complaints about the services provided by the practice.

Help us to help you:

As a patient we expect you to:

  • Treat the doctors and staff with courtesy
  • Be punctual for appointments
  • Give us as much notice as possible if you cannot keep your appointment
  • Be patient if appointment times are running late-remember, next time it might be you who needs more time
  • Ask for a home visit only if illness prevents you from attending
  • Contact the Out of Hours doctor only in a medical emergency which cannot wait until the next working day
  • Be prepared to see another doctor in the practice when your own is unavailable
  • Plan ahead when ordering Repeat prescriptions and always use the repeat prescription number 028 807 60824
  • Follow the treatment prescribed by your doctor.

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