This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Charter

As a patient you have the right to:

  • smiling_patientBe registered with a GP
  • Change doctor easily and quickly
  • Be offered a health check on joining the practice
  • Receive emergency care at any time through a GP
  • Receive health care on the basis of clinical need regardless of ability to pay.
  • Be given a clear explanation of any treatment proposed, including any visits and alternatives, before you decide whether you will agree to treatment.
  • Have appropriate drugs and medicines prescribed
  • Be referred to a consultant acceptable to you when the GP thinks it necessary and be referred for a second opinion when you and the GP think it desirable
  • Have access to your medical records, subject to any limitation of the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
  • Choose whether or not to take part in medical research or medical student training
  • Be given detailed information about local family doctor services through your Health Boards local directory
  • Receive a copy of the practice booklet, setting out the services provided
  • Receive a full and prompt reply to any complaints about the services provided by the practice.

Help us to help you:

As a patient we expect you to:

  • Treat the doctors and staff with courtesy
  • Be punctual for appointments
  • Give us as much notice as possible if you cannot keep your appointment
  • Be patient if appointment times are running late-remember, next time it might be you who needs more time
  • Ask for a home visit only if illness prevents you from attending
  • Contact the Out of Hours doctor only in a medical emergency which cannot wait until the next working day
  • Be prepared to see another doctor in the practice when your own is unavailable
  • Plan ahead when ordering Repeat prescriptions and always use the repeat prescription number 028 807 60824
  • Follow the treatment prescribed by your doctor.

Health and Social CareThis site is brought to you by My Surgery Website