As a patient you have the right to:
- Be registered with a GP
- Change doctor easily and quickly
- Be offered a health check on joining the practice
- Receive emergency care at any time through a GP
- Receive health care on the basis of clinical need regardless of ability to pay.
- Be given a clear explanation of any treatment proposed, including any visits and alternatives, before you decide whether you will agree to treatment.
- Have appropriate drugs and medicines prescribed
- Be referred to a consultant acceptable to you when the GP thinks it necessary and be referred for a second opinion when you and the GP think it desirable
- Have access to your medical records, subject to any limitation of the law, and know that those working for the NHS are under legal duty to keep the contents confidential.
- Choose whether or not to take part in medical research or medical student training
- Be given detailed information about local family doctor services through your Health Boards local directory
- Receive a copy of the practice booklet, setting out the services provided
- Receive a full and prompt reply to any complaints about the services provided by the practice.
Help us to help you:
As a patient we expect you to:
- Treat the doctors and staff with courtesy
- Be punctual for appointments
- Give us as much notice as possible if you cannot keep your appointment
- Be patient if appointment times are running late-remember, next time it might be you who needs more time
- Ask for a home visit only if illness prevents you from attending
- Contact the Out of Hours doctor only in a medical emergency which cannot wait until the next working day
- Be prepared to see another doctor in the practice when your own is unavailable
- Plan ahead when ordering Repeat prescriptions and always use the repeat prescription number 028 807 60824
- Follow the treatment prescribed by your doctor.